Customer Support Associate (L1 Technical Support)

🚀 Join us as a Customer Support Associate and be the frontline hero delivering exceptional support to our valued customers! 🌟 In this dynamic role, you'll engage with customers across phone, email, and chat 🌐, resolving technical issues and ensuring their satisfaction with a smile 😄. Your expertise will shine as you troubleshoot Kiosk systems, modems, and more, using tools like Zendesk to keep everything running smoothly 🛠️. Key Responsibilities: 📞 Provide prompt, courteous, and effective assistance to offline customers. 🛠️ Resolve inquiries, complaints, and technical challenges with efficiency. 📊 Maintain detailed and accurate records in our CRM system. 🤝 Collaborate with internal teams to escalate and solve complex problems. 🎓 Educate customers on product features and best practices for optimal use. 📣 Collect and communicate valuable customer feedback to drive continuous improvement. ⏰ Adapt to flexible shift timings to meet project needs. What you'll bring: 🌍 Strong English skills (B2+ to C1) to connect effectively. 💻 3-5 years’ experience in customer support or technical troubleshooting. 🌟 Passion for delivering top-tier customer service and creating positive experiences. Work remotely from LATAM & Costa Rica and become a vital part of a thriving team dedicated to customer success! Ready to make an impact? Apply now and let's create amazing experiences together! 🎉